FAQ

Frequently Asked Questions

I have a large (1000 +) order I would like to place, are you able to fulfill the order for me?

Absolutely, we love big orders but please understand we may have to confirm our stock of style and color of hats you are wanting completed before we can accept the order. Please give us a shout at info@smallbatchhats.com

If I have a smaller hat order will I still get the same priority as a larger order?

100% you will. We enjoy making all hat order sizes.

If I send you my logo, how long does it take to get a concept to approve?

You can click on the "CUSTOMIZE AND PURCHASE" button within each hat style and customize your hat yourself! You will need the correct file format to do so. Or, you can email your logo file to us directly at info@smallbatchhats. Depending on the difficulty of the logo, it typically takes 5 days or less to get concept to you for approval.

What type of logo file do I need to send to you?

We need the logo file sent to us in .SVG, .EPS, AI (adobe illustrator), PNG or JPEG format. If you are unable to send us your logo in these formats, we will do our very best to convert your logo into an acceptable format. Please note there may be additional cost for this service.

Is there a set up fee?

If you order 1-5 custom hats there is a set up fee of $35. There is no set up fee for 6 or more hats purchased at once.

Do I need to pay my order 100% up front?

Yes, we need payment in full prior to manufacturing your order. These are custom hats for your brand only so we are unable to sell them to another customer once they are completed.

What is your lead time?

It's a fluid situation. BUT, we are going to do our very best to manufacture and ship your order within two weeks of your paid invoice.

***It is possible lead times will be longer at certain times of the year. We will be sure to let you know any changes to lead times prior to sending a invoice for payment.

I have a hat style and color I’d like Small Batch Hats to source as I don’t see it on your available hats, are you able to do this for us?

We will certainly try. Please contact us at info@smallbatchhats.com

I have already purchased hats, can I send them to Small Batch Hats and have our custom logo put on the hat?

Yes, definitely..maybe. BUT, we will need to see the hat and hat style prior. Please email us at info@smallbatchhats.com

My order status states "unfulfilled." What does that mean? Did you lose my order?

No, not at all. We just haven't built your order yet. If it is taking longer for us to ship your order than you expected, please give us a shout at info@smallbatchhats.com. Please note your order number within the email.

Can I do a custom patch shape?

Yes, of course! Please send us your patch shape request to info@small batchhats.com